Frequently Asked Questions
Everything you need to know about your favorite colored lenses.
How long does shipping take for my order?
Standard shipping typically takes 7-14 business days, while express shipping options are available for delivery within 3-5 business days depending on your location.
Are Hapa Kristin lenses safe to wear?
Yes, all our lenses are manufactured in certified facilities and meet strict international safety standards (CE and ISO) to ensure maximum comfort and eye health.
Do I need a prescription to purchase lenses?
While we offer both plano (0.00) and power lenses, we highly recommend consulting with an eye care professional to obtain a valid prescription before use.
What is your return and exchange policy?
Due to the medical nature of contact lenses, we can only accept returns for unopened and undamaged boxes within 30 days of purchase. Defective items will be replaced immediately.
How should I care for my multi-month lenses?
Lenses should be cleaned and stored in fresh contact lens solution after every use. Never use tap water and ensure you replace your lens case every three months.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment gateways to provide a seamless checkout experience.