Returns & Exchanges
At Hapa Kristin, we want you to love your gaze; if you are not completely satisfied with your purchase, we offer a 30-day return window for unopened and original packaging items. Please note that for hygiene reasons, contact lenses can only be returned if the blister seals remain intact.
Check Eligibility
Ensure your items are unopened, unworn, and in their original packaging within 30 days of the delivery date.
Submit a Request
Contact our customer support team with your order number and photos of the products you wish to return to receive a Return Authorization.
Pack and Ship
Securely package your items to prevent damage during transit and send them to the return address provided by our support team.
Receive Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing